Contact the CyberTrust team
Got a question about Cyber Essentials?
Whether you're a new enquiry, an existing client mid-assessment, or an MSP interested in partnering, this is the place to ask. We'll reply within one business day, often the same day.
Tell us what you need help with.
For new Cyber Essentials quotes, you can also use the "Get CE quote" button in the header. For everything else, use this form.
Prefer to speak to someone?
You can contact CyberTrust directly. If you call or email, tell us if you're a new CE enquiry, existing client, or partner - we'll route you to the right person.
Phone
01702 749651
9am to 5pm, Monday to Friday (UK time)
cyberteam@cyber-trust.co.uk
Registered Office
1434 London Road
Leigh-on-Sea, Essex
SS9 2UL, United Kingdom
This is a business contact line, not a 24/7 incident response or SOC hotline. For urgent incidents out of hours, please use your agreed emergency process.
Useful information
- Company: CyberTrust Ltd
- Company number: 12700238
- Opening hours: 9am–5pm, Monday–Friday (UK)
- Registered office: 1434 London Road, Leigh-on-Sea, Essex, SS9 2UL, United Kingdom
Good reasons to get in touch.
If any of these sound familiar, a short conversation can save you a lot of guesswork.
You want a clear CE plan.
You're not sure if you need CE, CE Plus, or our 3-Year plan - we'll map it out.
You're mid-assessment and stuck.
You've hit a tricky question, edge case or control and need to sanity-check it.
You're an MSP / IT provider.
You want to offer CE to clients without building a cyber team or writing questionnaires.
You want a second view.
You've had a CE quote elsewhere and want to sense-check scope, effort and price.
What happens after you contact us.
We keep the process simple so you know what to expect from the start.
We acknowledge your message.
You'll get an instant confirmation email so you know it's reached us.
We review and respond within one business day.
Often the same day, with either an answer, a price, or a suggested call slot.
We point you to the right next step.
Whether that's a CE quote, a quick call with an assessor, partner info, or simple written guidance.
The aim is clarity and fit, not pressure. If we're not the right team for your situation, we'll say so.
Not sure exactly what you need yet?
That's normal. Start by telling us where you're stuck — we'll help you figure out the right next step, whether that's a quick answer, a 30-minute Risk Preview, or something else entirely.